I ordered toys on a Friday for my daughters birthday on the following Wednesday. I rang Colin at toysetc first to check on the delivery time. He advised I would receive it in time and I did. It turned up on the Monday! Fabulous. To add to that, I accidentally ordered the same thing several times. Within minutes I received a phone call from Colin telling me so and letting me know he would only put the first order through. Fantastic customer service, so happy. Thanks Toysetc.