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Toys Etc
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Toys Etc.  >>  Returns Policy

  Returns Policy

We pride ourselves on our customer service and the quality of the products we offer and hope that you will be pleased with your order. There are occasions however when a return or exchange may be necessary.

Only new, unopened and undamaged items will be accepted for return. Returns will be accepted for all items purchased within 90 days of the original purchase and must be accompanied by a RAN (Return Authorisation Number).

You must contact us before returning an item for shipping instructions and for your RAN to be issued, we will not process a refund without this.

When returning goods you are responsible for the payment of postage and the secure packaging of the item/s to be returned. Returned items will be examined upon receipt, only if the original packaging is unopened, undamaged and the goods intact, will a refund be issued. Returns should be sent by registered post to guarantee receipt.

The Amount to be refunded will be the original purchase price of the item less the initial postage cost.

In the unlikely event that we have sent you the wrong item in error, you should return the goods as described above. You will of course be reimbursed for your postage costs.

Naturally where applicable we shall endeavour to provide a replacement, otherwise store credit will be issued.


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  Shipping Times
** Business Days from Brisbane
QLD 1-3
NSW 2-3
VIC 3-4
SA 4-5
NT 4-5
TAS 4-5
WA 6-8
These times are approximate only and may not apply during the Christmas period.


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Great Prices, Good Old Fashioned Service, Fabulous Packaging, Not a bad word to say about ToysEtc, Keep Up the Good Work!
Rebecca (Gladstone, QLD)

Your customer care is fantastic - keep up the good work !!!!

Easy transaction. Great price and fast delivery. Very happy. Will shop with you again any time. Highly reccommended. Thank you.
Moira McKellar

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All Prices are in Australian dollars and include 10% GST.

Toys Etc. is an Authorised LEGO e-Commerce retailer of LEGO products. LEGO and the LEGO logo are trademarks of the LEGO Group. ©2012 The LEGO Group.

  Toys Etc, 19/23-25 Skyreach St, Caboolture, QLD, 4510       ABN 69 949 027 013 Copyright © 2006-2015 Toys Etc.   Blog