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Toys Etc.  >>  Help zone

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  Terms & Conditions

These terms and conditions regulate the business relationship between you and us. By using Our Web Site in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods. We look forward to seeing you again when you are over 18.

We are:Toys Etc (ABN 69 949 027 013)
Our address is:16 Willowleaf Circuit
Upper Caboolture, QLD, 4510
You are:Visitor to Our Web Site / our customer

The terms and conditions:

  1. Definitions

    In this agreement:

    means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

    "Our Web Site"

    means the entire computing hardware and software installation that is or supports Our Web Site.


    means any of the Goods we offer for sale on our web site.


    means information in any form published on Our Web Site by us or any third party with our consent.

  2. Our contract with you

    2.1These terms and conditions apply:
     2.1.1so far as the context allows, to you as a visitor to Our Web Site; and
     2.1.2in any event to you as a buyer or prospective buyer of our Goods.
    2.2Goods advertised may not be available.
    2.3We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we shall dispatch your order. That is when our contract is made. It is possible that the price may have increased from that posted on our web site.
    2.4We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order Goods.
    2.5All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
    2.6If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order. If this happens you may:
     2.6.1accept the alternatives we offer;
     2.6.2cancel your order;
     2.6.3leave the order valid, but tell us to omit the out-of-stock item.
    2.7If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
    2.8Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.

  3. Price and Payment

    3.1You must pay us the full price of your order before we will send any part of it.
    3.2Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollars will be borne by you.
    3.3Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
    3.4You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

  4. Information you give us

    4.1You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
    4.2We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

  5. Delivery

    5.1Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
    5.2If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
    5.3We may deliver the goods in installments if the goods are not available at the same time for delivery.

  6. Taxes, duties and import restrictions

    6.1We have no knowledge of, and no responsibility for, the laws in your country of residence.
    6.2You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

  7. Goods returned

    Because you are buying the Goods by mail order, you may have a right of cancellation. If you do (and only if you do), these are the terms which apply:
    7.1You must tell us you wish to cancel within 7 days of your receipt of the Goods;
    7.2In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
    7.3The Goods must be returned to us within 21 days of your telling us you wish to cancel:
     7.3.1with both goods and all packaging in their original condition;
     7.3.2securely wrapped;
     7.3.3including our delivery slip;
     7.3.4at your risk and cost.
    7.4After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;
    7.5If you do not return the Goods to us, you are still liable to us for the cost.
    7.6We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

  8. Disclaimers
  9. 8.1We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods, at any time and without advance notice.
    8.2You are advised that Content may include technical inaccuracies or typographical errors.
    8.3We give no warranty and make no representation, express or implied, as to:
     8.3.1the adequacy or appropriateness of the Goods for your purpose.
     8.3.2the truth of any information given on Our Web Site;
     8.3.3any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;
     8.3.4compatibility of Our Web Site with your equipment software or telecommunications connection.
     8.3.5compliance with any law;
     8.3.6non-infringement of any right.
    7.4Our Web Site contains links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.
    7.5We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.
    7.6In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

  10. Content and Intellectual Property Rights

    9.1Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.
    9.2You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
    9.3You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

  11. System Security

    10.1You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
    10.2You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
    10.3You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
    10.4Examples of violations are:
     10.4.1accessing data unlawfully or without consent;
     10.4.2attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
     10.4.3attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";
     10.4.4forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
     10.4.5taking any action in order to obtain Goods to which you are not entitled.
    10.5You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of:
     10.5.1any violation of system security as set out above;
     10.5.2your use of Our Web Site;
     10.5.3any other breach or violation of this agreement by you;
     10.5.4the infringement by you, or by any other user of your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.

  12. Indemnity

    You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

  13. Contractual Limitation

    Where we provide Goods without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of any such goods.

  14. Rights of third parties

    Nothing in this agreement or on our web site shall confer on any third party any benefit.

  15. Severability

    If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

  16. No Waiver

    No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

  17. Dispute Resolution

    In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

  18. Force majeure

    We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

  19. Governing Law

    This Agreement shall be governed by and construed in accordance with the law of Australia. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.



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The best packed package I have received from an online store. Keep up the good work!
Samantha (Berowra, NSW)

I got all my Christmas presents in one go, Colin Thank you for your personal service.
Martin (Cairns, QLD)

This has every toy a kid could think of. WOW Daniel
Daniel scott

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All Prices are in Australian dollars and include 10% GST.

Toys Etc. is an Authorised LEGO e-Commerce retailer of LEGO products. LEGO and the LEGO logo are trademarks of the LEGO Group. ©2012 The LEGO Group.

  Toys Etc, 19/23-25 Skyreach St, Caboolture, QLD, 4510       ABN 69 949 027 013 Copyright © 2006-2015 Toys Etc.   Blog